Start your OCC duty
You are the duty officer of KLM Royal Dutch Airlines. Calls and ACARS messages will come in against the real rotation plan. Safety first, then efficiency, then customer satisfaction.
How it works
- Four displays: schedule, weather, telephone and ACARS.
- The telephone rings out loud — pick up and the caller speaks. ACARS messages chime in from airborne flights.
- Decide immediately, or build a case: gather information from maintenance, met office, crewing or the station first. Complex calls punish blind decisions.
- Standby crew is limited — spend it wisely, sick calls come unannounced.
- Unanswered calls resolve themselves. Badly.
- Every action lands in the duty log and is scored the moment you decide: safety first, then efficiency, then customer satisfaction. Debrief at sign-off.
Sound needed for the full experience. Works on mobile; headphones recommended in the office.